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21 August 2023

UX Design Should Be A Vital Part of Your Digital Business Strategy

By Bobby Carlton
UX Design and Training

By enhancing the focus on enterprise UX design, businesses can improve employees’ efficiency and ease collaboration.

In our digitally connected world, User Experience (UX) is incredibly important. It’s a vital part of successful business strategy. It’s about creating a space that’s designed to delight and engage users from the very beginning.

As companies compete to establish robust Web3 ecosystems, enterprises and brands face the task of formulating strategies to effectively engage with customers within this emerging realm. It’s important that you focus on the potential of UX design to enable your business to unlock success within the Web3 landscape.

In the realm of enterprise solutions, Web3 has the potential to be a transformative conduit – but its success hinges on user engagement. According to a January 2022 Harris Poll, 38% of U.S. adults anticipate that Web3 will enhance their lives, yet 52% also admit to feeling overwhelmed by the concept. If Web3 is to become a pivotal channel for brands to connect with customers, it will depend on the experiences crafted by brands themselves, rather than the allure of Web3 for its own sake.

In this context, the role of UX designers becomes paramount in fostering consumer comfort with Web3. This comfort is pivotal in enabling customers to fully embrace the advantages of Web3 experiences, thereby facilitating brands in optimizing their investments in the Web3 arena. To achieve this, designers must grasp Web3’s evolution as a technological product, acknowledge it as a channel necessitating novel technical competencies, and recognize it as an uncharted territory for engaging users through compelling narratives.

Conceptualizing Web3 as a 3D realm where users can virtually interact and as a domain where designers can evolve their innovative visions is helpful. Drawing parallels to the design field’s progression from web 1.0 to web 2.0 and now web 3.0, the transition signifies a trajectory of evolution. For instance, when static images ceased to suffice for an enriched user experience, many user interface designers migrated to UX design. This transition established the foundation for the subsequent phase: Web3 design thinking.

UX tries to fulfil the user’s needs and builds a better customer satisfaction–conversion–retention journey and it provides positive experiences to the user that keeps them loyal to the product or brand.

Another thing to keep in mind is that UX design defines customer journeys on your product and establishes a two-way relationship between the maker and the user. 

UX Design


During an interview with Anabella Farroni and Elian Stolarsky, who make up the FS Studio UX/UI team, talked about the importance of UX/UI.

“A positive UX fosters loyalty, encouraging users not only to return but also to become enthusiastic advocates for your product or service. Moreover, a well-designed UX enhances efficiency and productivity by streamlining tasks and minimizing user effort. It’s the antidote to friction in the user journey, ensuring that users can easily navigate your digital space.”

Additionally, the two talked about how UX design goes beyond aesthetics; it embraces inclusivity, making digital products accessible to a wider audience, including those with disabilities. It’s a data-driven discipline, using user feedback and analytics to continually refine and improve digital interfaces.

Ultimately, in a crowded digital marketplace, superior UX becomes a potent competitive advantage, setting you apart and attracting discerning users who seek an exceptional online experience. In sum, UX isn’t just important; it’s essential for thriving in the digital age.

To help provide more visually pleasing explanation, Farroni and Stolarsky broke it down to this:

  • First Impressions: UX shapes the initial impression, making users stay or leave.
  • Loyalty: Great UX creates loyal users who return and advocate for your brand.
  • Efficiency: Well-designed interfaces save time and boost productivity.
  • Reduces Friction: UX experts smooth out user journeys, reducing drop-offs.
  • Accessibility: Inclusive design caters to all users, increasing reach.
  • Data-Driven: UX uses data and feedback for continuous improvement.
  • Competitive Edge: Superior UX sets you apart in a crowded market.

Reimagining Design and User Engagement

Presently, UX designers must recalibrate their perspective to encompass 3D design, interactions rooted in profound intent, and principles of game theory. Within the Web3 context, every design decision should prioritize immersive 3D engagement. This presents an invigorating challenge, empowering designers to assume the role of rule creators rather than merely adhering to established norms.

This transformed design role commences with a paradigm shift in viewing consumers – no longer merely as technology users, but as active participants. This doesn’t necessarily imply that UX design will morph into a game-like experience; however, it necessitates immersiveness to encourage users to explore, engage, and even contribute within the virtual space. Users will transition from passive roles to active ones, akin to characters navigating a game, rather than shoppers navigating a product catalog.

Crafting Captivating User Narratives

Compelling stories are synonymous with exceptional user experiences. They also enable brands to seamlessly incorporate marketing endeavors while fostering consistency across channels. A successful narrative distinguishes a brand by means of its structure, visuals, sensory elements, and the narrative itself. Designers are required to broaden their role as visual storytellers within immersive realms, designing interactions that serve multiple objectives. This approach enhances consumer experiences, fostering points of connection with brands and their offerings.

Forging Links Between Immersive Narratives and Social Possibilities

The most memorable and captivating experiences often involve interactions with others. Social channels offer the easiest avenue for integrating other individuals into a user’s digital journey. UX designers must contemplate ways to integrate Web3’s social interactions into their brand’s products or services, surpassing the limitations of conventional social media and real-world interactions. For instance, a Web3 concert brought together friends to a virtual audience of millions – a feat unattainable in the physical world.

Close Examination of User Behavior in the Web3 Landscape

The art of observation is familiar to UX designers, and this skill proves invaluable in deciphering how to create captivating Web3 experiences. Immersive user-centric stories can be formulated through data analysis, conversations with users about their anticipations, and comprehensive studies. Brands’ interaction with Web3 and how competitors engage their clientele also require vigilant observation. This continuous process of observation is essential given the rapidly evolving Web3 technology and shifting consumer expectations.

Mastering 3D Design and VR Technology Proficiency

To forge the all-encompassing 360-degree perspective that Web3 offers, designers must expand their skill set to encompass 3D modeling. This includes the principles of designing three-dimensional assets, a departure from traditional flat images. Proficiency in virtual reality technology is equally crucial, particularly as consumer-grade VR hardware becomes more accessible. These competencies collectively contribute to crafting captivating user experiences and effectively showcasing products within the Web3 realm.

Designing for Enterprise Impact

In the larger context of enterprise solutions, it’s essential for designers to approach Web3 as an additional channel within an omnichannel brand strategy. Three specific Web3 use cases are particularly relevant for enterprises: virtual-to-virtual, where consumers purchase virtual items for their avatars; physical-to-virtual, where physical purchases unlock virtual experiences; and virtual-to-physical, involving purchases in a virtual space resulting in physical product delivery.

Embracing Web3 Design Thinking

The present era presents an exhilarating landscape for UX designers within the enterprise sphere. The diverse applications and design prospects of Web3 necessitate a holistic mindset and the development of requisite technical proficiencies. Remaining observant and receptive to user feedback is equally crucial, given the rapid pace at which Web3 technology evolves and user expectations transform. Regardless of shifts in expectations or specific use cases, each Web3 experience must be designed to function independently, complement the holistic customer journey, and drive conversions within enterprise contexts.

UX Design Matters

A well thought and strategic UX design should be standard practice for any enterprise solution in any industry, and having a team of expert UX designers for Web3 can deliver a fruitful ROI and can significantly improve your company’s profits.

Lastly, UX design can also help your employees work more effectively and efficiently by making it easier for them to collaborate with their colleagues.

If you’d like to know more about how FS Studio will approach UX/UI for your project or want to know about our Product Design phases, drop us a message and we can schedule a call to talk with our team.